Speakers

Larry Rosenthal, DDS, FAACD & Jason Kim, CDT, Oral Art & Design Member

Presentation Title & Description: Blueprint for Predictable Aesthetic Dentistry - A Restorative Protocol based on the Philosophy of Occlusion, Function and Aesthetic Design

In this program you will learn what is needed to achieve patient acceptance by creating the procedures to achieve predictable functional aesthetics. Highlights of the lecture:

• Aesthetic and Occlusion Analysis
• Establishing Occlusion Scheme for Smile Design
• Analyze a smile through a diagnostic functional wax-up
• Communication of preparation design utilizing the wax-up
• Use of the diagnostic wax-up to achieve accurate provisionals
• How to communicate shade to the lab
• Importance of material selection for achieving superb Aesthetic results

About Dr. Rosenthal: Dr. Rosenthal is a New York based dentist who has built an international reputation for his expertise in aesthetic dentistry. He completed his residency at Montefiore Hospital (New York) and graduated from New York University in 1972. He is an accredited member of the American Academy of Cosmetic Dentistry. He is director of the Aesthetic Continuum at The Advanced Aesthetic Program at The Rosenthal Institute at NYU, The Palm Beach Community College (Florida), and the FMC/Eastman Dental College in London, England. Expounding his philosophies, experience, and expertise in aesthetic dentistry extensively, Dr. Rosenthal lectures, publishes, and teaches throughout the country. He has been profiled on television, radio, and in many leading publications. In honor of Dr. Rosenthal, The Larry Rosenthal Institute for Aesthetic Dentistry at the NYU College of Dentistry is the nation’s first comprehensive program to train dentists in the burgeoning field of aesthetic dentistry. He is on the advisory board of numerous companies, is the assistant editor for the AACD Journal, and is on the editorial board of Compendium's CERP. Dr. Rosenthal is also the director of Aesthetic Advantage Inc, a company dedicated to CE with hands-on courses and dental educational products. Dr. Rosenthal heads The Rosenthal Group for Aesthetic Dentistry in New York City, where he maintains his aesthetic and restorative dental practice. For 2004 lecture highlights, he can be reached at (212) 794-9600 or visit Rosenthalonline.com.

About Jason Kim, CDT: Mr. Kim is the Founder and President of JK Dental Laboratory Services, Inc and operates the Oral Design Center in NYC. He has written numerous articles and co-authored books on esthetic restoration and team communication for superior results. He also lectures nationally and internationally on the subject of porcelain fabrication and sequencing modern complex dentistry procedures through teamwork between the clinician and ceramist. Mr. Kim is a member of the International Oral Design Group as well as the American Society for Dental Aesthetics. In addition to being a master ceramist he is also a clinical assistant professor at the New York University College of Dentistry.

Omer Reed DDS

Presentation Title & Description: Wow! Yes! and No! in Dentistry

New person's reception and introduction to the practice,
Establishing relationship,
Examination and documented dental record

Kellogg Educational Foundation Study on
1. Productivity Scheduling
2. Front deskless office
3. Care Pair team configuration
4. Single chair schedule for doctor and hygienist

Standard of Care. . . How wellness is defined, achieved, maintained. Current neuromuscular dental concepts. Role of cosmetic dentistry in the post-trauma, post-perio person in comprehensive rehabilitation.

About Dr. Reed: Dr. Reed received his undergraduate degree and doctorate from the University of Minnesota. He is licensed to practice in Tanzania, East Africa and the Islands of the Pacific Rim, as well as the U.S. Dr. Reed was Alumnus of the Year, University of Minnesota, following 14 years as Adjunct Professor of Ecologic Dentistry. He was also Associate Professor of Ecologic Dentistry for nine years at the University of North Carolina Chapel Hill building a bridge between the student and the post graduate. Dr. Reed was a pioneer in group dental practice in the United States with a team of three dentists and four hygienists consistently serving his community for 30 years. Since, 1989 he has pioneered the concept of the one-to-one future of our profession with a solo delivery system. Concepts such as the single chair schedule, the "care pair" team, the front desk-less office, and advanced interactive diagnostic technologies provide the base for the future. He was founder, in the 1970's, of the American Society for Preventive Dentistry. He was also a founder and principal of Napili, a popular international seminar series, initiated in 1963, which continues to encourage successful private care, fee for service practice. He continues to serve on the editorial board of the Independent Dentist, a United Kingdom publication that promotes personal, private care. This year he was honored with the annual Achievement Award from the Alpha Omega Dental Fraternity- the largest international dental fraternity in the world with over 25,000 members.

Omer K. Reed maintains a thriving dental practice in Phoenix, Arizona. He is the originator of Napili (Ohana now) seminars, workshops created to enhance success in dentistry, socio-economically, intellectually and technically. Dr. Reed has been an inspiration to thousands of dentists facing new professional and personal challenges. He has counseled practitioners on how to open fresh horizons of opportunity for personal, professional and economic enrichment. He is a frequent guest on national and local radio and television programs and has been the subject of numerous newspaper and magazine interviews. He serves as an Adjunct Professor at the University of Minnesota and is a faculty member of the Las Vegas Institute

Dr. Reed can be reached at (602) 499-7544 or via email at Omer@OhanaNow.com or visitt www.OhanaNow.com for2004 lecturehighlights.

Ronald D. Jackson, DDS, FAGD, FAACD

Presentation Title & Description: Giving Your Patients Something to Smile About - The Art of Direct Resin (A Participation Course)

*Morning Lecture (open to everyone) followed by Afternoon Hands-on Program (limited to 40 participants): sponsored by Ivoclar North America

Our patients today want their dentistry less invasive and more esthetic. Direct Resin accomplishes both. However, esthetic standards have been raised. Restoring anterior teeth with a single shade and opacity is no longer acceptable. Also, Dentists are challenged to keep current with a multitude of improved materials and to solve unique clinical problems. This lecture will present a simplified approach to this exciting area of dentistry which leads to predictable results that please the patient and the dentist.

In the hands-on workshop participants will have the opportunity to use a new, state of the art, naturally shaded composite system. Exercises include placement of an invisible Class IV as well as placement of a direct resin veneer for a “peg lateral”. Magnification loupes are suggested. All other materials will be provided.

Learning Objectives:

1) To gain an appreciation for conservative direct resin restorations.
2) To learn the essential features of a naturally shaded composite system.
3) To understand the stratification of opacities to achieve life-like restorations.
4) To be able to apply these conservative techniques practically and efficiently in a general practice.
5) To increase the joy of dentistry by enhancing patient’s smiles.

Note: The lecture is a prerequisite for the hands-on workshop.

About Dr. Jackson: Dr. Jackson has published many articles on aesthetic adhesive dentistry and has lectured extensively across the United States and abroad. He has presented at all the major US scientific conferences and has been a featured speaker at the annual meetings of all three American organizations for aesthetic/cosmetic dentistry. Dr. Jackson is a fellow in the American Academy of Cosmetic Dentistry and in the Academy of General Dentistry. He is a clinical associate professor in restorative dentistry at the State University of New York at Buffalo, as well as director of the Posterior Aesthetics and Anterior Direct Resin programs at the Las Vegas Institute for Advanced Dental Studies (Nevada). He serves on the editorial boards of three dental publications and is a consultant to a number of dental manufacturers in the area of new product development and clinical testing of materials. Dr. Jackson maintains a private practice in Middleburg, Virginia, emphasizing comprehensive restorative and cosmetic dentistry. He can be reached at (540) 687-8075 or ronjacksondds@aol.com.

K. William Mopper, DDS, MS, FAACD

Presentation Title & Description: The Art & Science of Direct Resin Bonding

When done properly, direct bonding is truly the most creative dental treatment that today’s dentist can render. Many dentists, however, encounter problems that make direct bonding difficult, with results being both unpredictable and often unsatisfactory.

Dr. Mopper knows that there are easy solutions to these esthetic problems. He is certain that any dentist who has the desire can easily achieve beautiful, esthetic, lifelike and physiologic results through direct bonding.

He believes that the first consideration necessary to obtain excellent results is understanding when, how, and where bonding materials should be used and what results can be expected from their use.

The presentation will concern itself with a brief discussion of different materials available in the marketplace and how and why he selects and uses them. Next, the value of opaquing and tinting to augment composite material selection and application will be emphasized and his methods for color modification will be described. Lastly, he will discuss the need for proper contouring, finishing and polishing and demonstrate the way in which he achieves this.

“We are just in the infancy period of esthetic dentistry by the artistic dentist. We all should become familiar with it. It truly makes dentistry more rewarding and enjoyable for both the patient and the dentist. It certainly has changed my life.” This is Dr. Mopper’s profound feeling and what he hopes to demonstrate to all.

About Dr. Mopper: Dr. Mopper has been a practicing dentist and teacher in Winnetka, Illinois, for more than 40 years and lectures extensively both nationally and internationally. He has been involved with bonding materials and techniques from their inception. He coauthored A Complete Guide to Dental Bonding, which was the first definitive book for the dental profession describing bonding techniques. He is cofounder and chairman of Cosmedent Inc. Dr. Mopper is the recent recipient of New York University College of Dentistry’s Irwin Smigel Prize in Aesthetic Dentistry, the AACD award for Outstanding Contribution to Cosmetic Dentistry, and The Lifetime Achievement Award for the GenR8Tnext seminars. Dr. Mopper is a fellow of the American Academy of Pediatric Dentistry, a member of the American Academy of Esthetic Dentistry, founder and fellow of the American Academy of Cosmetic Dentistry, a fellow of the American College of Dentists, and director of the Center for Esthetic Excellence in Chicago. He can be reached at (847) 441-6080.

Ross W. Nash, DDS, FAACD

Presentation Title & Description: Current Concepts in Cosmetic & Esthetic Dentistry

Dr. Nash will illustrate various modalities for esthetic dental makeovers. He will show how the principles of Occlusion, Smile Design and Periodontal Health combine to give the patient both esthetic and functional excellence. His conservative preparation philosophy will be emphasized and illustrated as he presents actual clinical cases through presentations using still photography and video.

Learning Objectives:

1) To become more aware of some current modalities for providing esthetic restorations for patients.
2) To consider conservative preparation techniques to maintain maximum amount of natural tooth structure.
3) To become more aware of potential clinical situations which can benefit by using these procedures.

About Dr. Nash: Dr. Nash is a clinical instructor at the Medical College of Georgia School of Dentistry and maintains a practice in Charlotte, North Carolina, where he focuses on aesthetic dentistry. He is the founder of the Esthetic Epitome Seminar Series for the Nash Institute for Dental Learning at his teaching center in Charlotte. Dr. Nash has authored a chapter in a dental textbook on aesthetic dentistry and is an editorial advisor and regular writer for several dental publications. An international lecturer on aesthetic dentistry, he is a fellow of the American Academy of Cosmetic Dentistry and an accredited member of the American Society for Dental Aesthetics. Dr. Nash is a consultant to numerous dental materials manufacturers. For information on seminars and hands-on programs, please contact Mark Cody at (888) 442-0242 or markjcody@aol.com, or visit rossnashseminars.com.

Robert Nixon, DMD, FAACD

Presentation Title & Description: The Versatility and Virtuosity of Ceramic Laminate Veneers

Ceramic laminate veneers have been utilized for nearly 25 years and have become a mainstay in esthetic restorative dentistry. This presentation will provide a panoramic examination of the multiple indications for ceramic laminate veneers through relevant case profiles. From multiple dual-arch makeovers to single tooth correction, from mixed media cases to restoration of ceramic fractures, from achieving natural tooth vitality over severe tetracycline-stained teeth to regenerating severely worn teeth, the focus will be on the most clinically-sound methodology by combining "classical" procedure with newer "revisionist" techniques. An ongoing emphasis on harmonious function and soft tissue biocompatibility will be interwoven with dental material selection, systematic smile design, and the vital coordination with ceramic technicians and dental specialists.

About Dr. Nixon: Dr. Nixon has been a leader in the field of aesthetic restorative dentistry for nearly 20 years, and a pioneer in the development of ceramic laminate veneers. He offers multilevel seminars and participation courses on aesthetically oriented, functionally based ceramics. Dr. Nixon is a fellow of the American Society for Dental Aesthetics. He has written numerous articles on aesthetic dentistry, and is codirector of the Center for Esthetic Excellence in Chicago, Illinois. He maintains a dental practice emphasizing quality-oriented aesthetic dentistry in Beverly Hills, California. Dr. Nixon can be reached at (310) 859-1697.

David S. Hornbrook, DDS, FAACD

Presentation Title & Description: Aesthetic Evolution “A look at indirect aesthetic materials”

Materials available for optimizing aesthetics with indirect materials has not only changed tremendously over the past ten years, but continue to change daily. Please join Dr. Hornbrook as he discusses the new materials, both their advantages and disadvantages that are available for delivering patients anterior and posterior aesthetic restorations. The course is designed to review preparation requirements, cementation options, and preferred materials for specific applications.

Subjects discussed:

*Pressed verses Powder/liquid ceramic for porcelain veneers
*All-ceramic bridge materials
*Rational for use of different materials in different specific scenarios
*Indirect composite and ceramic inlays and onlay systems
*zirconium, alumina, and lithium disilicate systems and how the materials have changed to meet demand of both patients and clinicians
*Preparation requirements for different materials
*Predictable cement choices for optimum results
.and much, much more…

About Dr. Hornbrook: Dr. Hornbrook graduated from UCLA School of Dentistry and currently practices in San Diego and San Francisco, California. He has been a guest faculty member of the postgraduate programs in cosmetic dentistry at Baylor, Tufts, the State University of New York at Buffalo, University of Missouri at Kansas City, and the UCLA Center of Cosmetic Dentistry. He has consulted with numerous manufacturers in product development and refinement and is on the editorial board of Practical Periodontics and Aesthetic Dentistry, Contemporary Esthetics, Signature, and is the past editor of the Journal of the American Academy of Cosmetic Dentistry. He is also the current clinical editor of the Dental Practice Report, as well as a member of the Esthetic Dentistry Research Group, which publishes REALITY and REALITY NOW. He is an accredited member and fellow of the American Academy of Cosmetic Dentistry. He was the founder and past director of PAC~live, and is now the director of The Hornbrook Group Aesthetic Seminars. He has lectured internationally on all facets of aesthetic dentistry and has published articles in most of the leading dental journals. For 2004 lecture highlights, call (619) 463-7797 or visit smilessandiego.com or www.HornbrookGroup.com.

Debra Engelhardt-Nash

Presentation Title & Description: “CUSTOMER SERVICE SKILLS” Critical Keys for Achieving Optimal Success

Today’s dental practices are utilizing teams more and more to meet patient/client demands and stay on the leading edge in an innovative marketplace. Team members must understand their increasing roles in the patient care process and actively work to maximize effectiveness and meet the expectations of patients and practice. Learn practical customer service tips and communication tools that will dramatically impact your practice success.

Program content:

• The Three “C’s” – Concern, Communication & Competence
  • Increasing the level of positive influence
  • Asserting office protocol and communicating your needs responsively
  • Creating value through communication
  • *Customer Service Indicators
  • Handling Objections, Obstacles and Difficult Situations

This workshop will increase your performance and your overall self – confidence and enrich Patient Service Relationships. Learn how to communicate more productively and be more effective at work. Discover Continuous Process Improvement Strategies that guarantees exceptional team performance. Develop practical skills to create optimal results for your patients and your practice.

About Debra Engelhardt-Nash: Practice Management Consultant. Co-Founder, Ross Nash Seminars; Author and international lecturer on Practice Management and Team Building. Editorial Board, Contemporary Esthetics and Restorative Practice. Debra can be reached at the Nash Institute for Dental Learning via phone at 888-442-0242, or via email at rdnash@aol.com. For more information on programs at the Nash Institute visit www.rossnashseminars.com.

Dr. Eric P. Mandelbaum

Presentation Title & Description: Ten Specific Techniquest that Dentists can utilize Monday Morning to Help Them Earn More Money, Keep More Money, and Enjoy Living the Great Life!

Dr. Mandelbaum's seminar, Practice Rejuvenation Program, and Financial Independence Program will give seminar attendees TONS OF NEW INFORMATION that you can take to your practice Monday morning.

1) Hear how you can open up the floodgates and create a FLOW of 19 EXTRA of the RIGHT kind of new patients a month, every month, starting just 23 days after hearing Eric’s Marketing Plan Secrets.
2) Even if “well run”, your office is losing an average of $103,264.00 a year from the TIME THIEFS! Literally taking your kids’ college tuition AND RETIREMENT FUNDING right out of your pocket. Patients who NO-SHOW or cancel at the last minute are costing the average single doctor office over $100,000.00 a year. And that’s not “Gross”…since you’ve already paid your overhead, that adds up to $103,264.00 loss of YOUR PROFITS. Two simple sentences added to your team’s verbal skills will recapture 95% of this “blood-letting” loss of profits, and bump your collections up to 7% higher than production! This one strategy will NET you enough to fund your entire retirement year after year.

1) eliminate no shows and short term cancellations.
2) increase collections to as high as 7% to 10% more than production.

3) Follow Dr. Mandelbaum’s golden proportion guidelines for overhead control and
Re-create your practice into a take more than half of what you kill monster! Learn a simple system (so simple a chimpanzee could easily do it over and over again) that will bring your overhead down so that you can start feeling the glory of profitable practice. This two minute monthly exercise will pour thousands of dollars into your checking account. It’s the shot in the arm you need to get ahead.
4) Socialism was proven to be an absolute dismal failure years ago. Dr. Mandelbaum will show you that your colleagues and the insurance industry have created a socialistic society that’s sapping your well deserved riches. He’ll prove to you that it simply doesn’t work in dentistry either. Learn how to strategically adjust fees to:

1) attract new patients.
2) flood your recall department with patients that provide the type of production that YOU WANT TO PROVIDE
3) Generate more income (and profit) from dental care. 4) feel great about providing comprehensive dental treatment.

5) Staffing issues can be that poisonous dart in the heart of any practice. Patients can see, hear and feel the tension in your office. You’re losing ground to your competitors that know the secret to hiring and cultivating an awesome, rock solid staff. A seasoned, polished staff will make a doctor shine in his/her environment and will bring your pot of gold to you instead of requiring that you find the end of your rainbow. Learn how to attract and keep that elegant and professional staff of your dreams. Learn how to motivate them to work like they own the practice to bring you the dividends on your investment.
6) Scheduling for killer productivity is critical to the success of your practice. Learn how to structure your organization to be able to provide service anytime and anywhere in the schedule. This one technique will show you how easy it is to turn those unproductive days into the $15,000 days that any dentist would drool over. We’re talking about easy $2600.00 to $3800.00 per hour routine care. No roller skates required for this! Learn why block scheduling will drive a boutique style practice into the ground faster than a pneumatic hammer!
7) You’re working way too hard to have to worry about money. Dentistry can, and will bring the financial freedom to you that you desire if only you could learn a few key secrets. Learn about saving and debt consolidation for financial independence. Learn the system that has helped hundreds of small town country doc.s to become debt free and, financially independent without gambling in the stock market. We’re talking about more money than you will ever need for the rest of your life (and likely your immediate families lifetime too!)
8) Learn about guilt free vacationing……10 to 12 weeks per year! Finally a real “in the trenches” practitioner explains why you can’t afford not to take more vacation. Learn how I personally increased my take home 143% when I understood the value of this one lesson. Why drive yourself into the ground grinding away year after year when you can enjoy your family, friends, and hobbies. Imagine the wonderful feeling of seeing your children get on the school bus to go to elementary school with a fun filled day ahead of you, while your neighbors drag themselves to work…….3 days per week….EVERY WEEK OF THE YEAR! Learn the secret behind the smile of the most powerful and successful movers shakers on the planet. You’ve heard Dr. Mandelbaum talk about the “Quietly Getting Rich” smile. Learn how you can wear it every day.
9)Understand the value of the confidence-centered staff that comes from clear communication. This starts with a simple ten-minute meeting to discuss the four key features of the day. Forget any one of these facets of practice and you could end up spinning your wheels. THE BIG EXTRA KICK TO PROVE THIS WILL BE THE BEST PRODUCT YOU HAVE EVER HAD THE PLEASURE TO ENJOY
10) Learn why YOU and every other dentist in North America can use every one of the above mentioned easy to understand ideas to generate millions of dollars and days to spare to enjoy them!

About Dr. Mandelbaum: Dr. Mandelbaum is a 42 year old, semi-retired, financially independent, sole proprietor, solo practicing dentist from Acton Massachusetts. Acton is a small suburban bedroom community 20 miles northwest of Boston. He practices dentistry two and a half days per week, and works 38 weeks per year. Smiles by Mandelbaum produces a million dollars annually and collections for the past ten years have ranged from 107-percent to 111-percent of production. Dr. Mandelbaum can frequently be found aboard Antares, his 53-foot offshore racing yacht, sailing to far away and secluded anchorages with his wife Jennifer, and two children, Joshua and Benjamin. Dr. Mandelbaum is a graduate of Syracuse University and received his Doctor of Medical Dentistry degree from Boston University Goldman School of Graduate Dentistry. He has the distinct honor of being elected to the clinical faculty of fixed prosthodontics at both Harvard and Boston University Dental School. Through Living the Great Life Inc., Mentoring and Consulting Dr. Mandelbaum helps Dental practitioners earn more money, keep more money and enjoy living the great life! Dr. Eric Mandelbaum and Living the Great Life, Inc. is where professionals learn systems and techniques that enable them to enjoy professional practice and their lives. Dr. Mandelbaum has been teaching, mentoring, and consulting since 1988. His excitement and passion for living has helped hundreds of professionals get the most from their practice, career and personal lives.

Discover how you can Live the Great Life. Visit www.livingthegreatlife.com or call (978) 635-9995 today to learn more about our seminars, or mentoring and consulting services! Dr. Mandelbaum can be reached at drmandelbaum@msn.com.

Howie Horrocks & Dr. Rod Kurthy

Presentation Title & Description: A Marketing Roadmap to Success

Howie and Rod will show you how to make your marketing appealing to people in your community. They lay out the exact steps you can take that have already brought hundreds of practices across the country to new levels of income and production.

Topics covered:

• Why Most Dental Marketing Fails
• How to Make Yourself More Marketable
• Making Yourself a Star and Why This Will Get You Better Quality New Patients
• Effective Dental Advertising – What it Really Means
• The Three Questions all Marketing Must Answer
• Who is your Target Market?
• Where is the Money in Dentistry?
• Instead of a Path to your Front Door – Build a 16 Lane Freeway!
• Direct Mail – There are a Million Wrong Ways to do it but Only a FEW Ways to do it Right
• How to Use the Media to Your Advantage

About Howie Horrocks & Dr. Rod Kurthy: William Howard "Howie" Horrocks is the author of two dental best sellers, Unlimited New Patients, Volume ONE and Unlimited New Patients, Volume TWO; Trade Secrets of America's Dental Marketing Guru. His agency, New Patients, Inc., produces advertising campaigns exclusively for dental practices all over the US and Canada.

Howie started in advertising in 1984. He wrote ad campaigns for a myriad of businesses including photographers, retail suppliers, software companies, manufacturing companies, sandwich shops, caterers, artists, print companies, accountants, podiatrists, chiropractors, a national sports figure and yes, even a lawyer or two. He was then introduced to a dentist who referred him to another and then another and before long he realized that working only with dentists was what he wanted to do. Since 1989 he has worked exclusively with some of the top dental practices in the US and Canada.

He has authored articles on the subject of new patient marketing for publications such as Dental Economics, Dental Products Report, DentalTown Magazine, The Richards Report, The Independent Dentist, The Advertising Dentist, The Farran Report, Dental Practice and Finance and others. He also co-moderates Dr. Howard Farran’s DentalTown.com marketing forum.

His books have sold in nearly every country in the world. He also makes personal appearances at seminars, conventions and other dental meetings. Dr. Howard Farran has called him, "Dentistry's Number One Marketing Man." He has received accolades and endorsements from virtually every leader in the dental profession.

For more information call (702) 263-7087 or 800-DENT ADS. Website: www.newpatientsinc.com

Rod is the author of the new book, The No-Coupon 'Marketable' Dentist. His book presents the missing links usually overlooked in dental marketing that will make any dentist irresistible to the 'the right kind' of patients.

Rod practices in what is known as one of the most competitive areas of the country, and the hottest bed of managed care – Southern California. Yet, using his unique marketing techniques, Rod has skyrocketed his solo private practice to incredible heights.

He is the recipient of numerous awards, including OKU, completed a GP residency, and has been heavily involved in numerous areas of clinical research for 25 years. He has had over 40 articles published, is on the peer review board of a well-known medical journal, and has written for the Richards Report and also interviewed for their famous tape series. Rod has also been interviewed by over a hundred television and radio programs, magazines and newspapers, and is also a consultant to major consumer magazines such as People.

Dr. Kurthy is a new product evaluator for several professional and consumer products manufacturers, was the dentist of the 1994 United States World Cup Soccer Team, and has received a commendation from the Chief Attorney of the United States Department of Defense for his role in supporting patients' rights in disputes with insurance carriers. Along with Howie Horrocks, he is the co-moderator of the DentalTown Marketing Forum.

For more information call (949) 588-1600 or on the web at www.newpatientsinc.com

June Darling, phD

Presentation Title & Description: Be An Artist of Your Life & Your Work!

In the Artist Of Your Life workshop, you will:

• Discover your passion, values, motivation and genius
• Learn new and proven methods of communication
• Bring energy, awareness and new skills to your professional and home lives
• Discover where you are now, where you would like to be and the path to get your there
• Move from a fearful and overwhelmed state to one of peace and purpose
• Create a lasting plan to help you achieve your goals-both professionally and personally

About June Darling: Dr. June Darling is the President of Summit Group Resources and is a member of the International Coaching Federation. She has received special training in executive coaching in the areas of leadership, collaboration, conflict, communications, and team effectiveness. Her academic credentials include: a Ph.D. in education with a dissertation and studies focused in the area of program improvement and evaluation. Th e majority of her experience has involved teaching, small group coaching, research and evaluation, and implementing procedures related to managing a dental practice. Dr. Darling is a published author and is highly involved in her community. She received her professional coaching certification from The Academy for Coach Training and works primarily with smaller organizations that enjoy fun, learning, and being their best. For more information contact June at drbuggins@aol.com or visit her website at www.summitgroupresources.com.

Dr. McHenry "Mac" Lee & Joleen Jackson

Presentation Title & Description: How To Talk To Your Patients Like You Talk To Your Hairdresser

Ask your team if you make dentistry too confusing or complicated. Ask them if you talk too much. Ask them if they would like to be involved with the patients more. Ask them if they would like to be themselves when they are talking with patients. Ask them if you need to learn some of this material. This seminar will focus on how to talk to patients no matter if you are doctor, front desk, assistant, hygienist, PCC, TC or if you are giving a talk to the PTA about dentistry. This is not the kind of seminar one can pop in and out of to see what is being discussed. It will build with one idea on another and another. Each participant will receive a complimentary copy of the book, Nothin' Personal Doc, But I Hate Dentists - The Feel Good Guide To Going To The Dentist!

We will go over actual cases to show how easy it is to communicate to the patient as to their problem and solution. We will also show how important it is to know digital photography and how to use it to communicate. Our system allows a GP to have a cosmetic practice within his or her regular practice. This is a must course for those who want a GP practice only, want both GP and cosmetic, want to move from GP to cosmetic.

About Dr. Mac Lee & Joleen Jackson: Dr. Mac Lee is a third generation dentist, following in the professional footsteps of his father and grandfather, practicing at the Lee Dental Clinic- in Edna, since 1910. Dr. Lee is a 1972 graduate of Baylor College of Dentistry in Dallas, Texas. He is a Fellow of the Academy of General Dentistry and a member of the American Dental Association. He has spent the last fifteen years teaching thousands of dentists and dental teams across America, Canada and Australia on how to have a consumer friendly dental practice. He co-authored "Nothin Personal Doc, But I Hate Dentists!" a dental consumer book that is making a difference in dentistry. Dr. Lee also developed ORA5 Antibacterial, used to treat canker sores in the mouth. Dr. Lee and his wife of 30+ years, Carol Ann, have three grown children - McHenry, Lindsey, and Shelley.
Contact Dr. Lee at maclee@ihatedentists.com

Joleen Jackson has worn many hats during her 20-year career in dentistry. She has worked as a dental assistant, dental office administrator and a dental seminar presenter. She is the founder of a popular national dental newsletter, The Scoop. In 1980, Joleen became vice president of McHenry Laboratories. She is in charge of the marketing and sales division of ORA5®. Joleen assisted Dr. Lee with his nationally recognized seminars on gum disease. She works as an independent consultant to dentists and has trained dental team members across the United States and Canada. Through this experience, Joleen has studied hundreds of dental offices. In the last three years, she expanded her role as a speaker and trainer for dental teams to include a focus on the consumer to provide them with the information they need to make healthy dental decisions. She currently consults with dental teams, serving as an information liaison between dental professionals and their patients. Joleen lives in San Antonio, Texas, has three married daughters, and three grandchildren.
Contact Joleen Jackson at joleenjackson@ihatedentists.com

Emily Kinsell-Berger, RDH, BS

About Emily Kinsell-Berger: Emily is a practicing clinical hygienist in Lake Mills, WI. She serves as the Education Council Chair and Vice President of the Wisconsin Dental Hygienists’ Association. She is currently pursuing a graduate degree in Dental Hygiene Education from the University of Missouri – Kansas City. She welcomes comments at EKBRDH@aol.com

Emily is a frequent contributing author for Contemporary Oral Hygiene. Her column Clarity, focuses on complex dental issues and breaking them down into end-user information. She uses her background in dental materials to educate the dental hygiene profession on how to apply knowledge learned in hygiene school to current dental clinical practices.

Patti DiGangi, R.D.H., B.S.

About Patti DiGangi: Patti DiGangi, R.D.H., B.S. has continually performed preventive dental hygiene treatment and periodontal therapy since graduating from William Rainey Harper Dental Hygiene program in 1973. She received her B.S. degree in Health Care Leadership from National Louis University in 1996. As a life-long learner, her education continues with her pursuit of an MBA with a Certificate in Educational Management at DeVry’s Keller Graduate School of Management.

Ms. DiGangi has served as Membership Chair for Illinois Dental Hygienists’ Association (IDHA), President of the West Suburban component of IDHA, editor of a monthly newsletter WSDHS Visions, and WSDHS web-master. For several years she represented Illinois hygienists as a delegate to the American Dental Hygienists’ Association. In 2000, Patti received a special Presidential award from IDHA as the Illinois Dental Hygienist of the Year.

Ms. DiGangi has been speaking professionally to local and national audiences since 1993. She began working with Oral B Laboratories presenting courses to dental practices and dental hygiene and dental assisting programs in 2002. In addition, she was invited to be a member of Oral B’s 2003-2004 Evidence Based Decision Making Guest Lecture Board. Her educational workshops and training programs are sponsored by various companies. Patti brings a wealth of experience, knowledge and spontaneity to her presentations.

Debra Grant, RDH, PHC, CA

About Debra Grant: Debra Grant, RDH, PHC, CA continually challenges the profession of dental hygiene through her innovative company, Oraspa, Inc.: The original dentalspa, and her motivational and inspirational messages that she brings to the dental community.

Debra is a professional negotiator and has aided in changing the history of dental hygiene as a consultant in the affiliation of the Illinois Dental Hygienists’ Association and the American Federation of Teachers/Illinois Federation of Teachers.

Ms. Grant has been an active clinical periodontal therapist for 30 years. She has practiced in both Illinois and Florida. She is a past president of the Illinois Dental Hygienists’ Association along with Delegation Chair for the American Dental Hygienists’ Association and many other leadership positions at the state, local and national level.
Her certification in aromatherapy has allowed her to expand the scope of practice in dental hygiene.

Debra has been on numerous advisory boards for dental companies worldwide creating new products for the contemporary dental hygienist.

In addition, Debra has been published in Contemporary Oral Hygiene magazine and a feature article on Spotlight, a publishing by the ADHA.
Her appearance and interview by NBC Channel 5, Chicago brought national attention to her legislative endeavors at Illinois’ state capitol.

Debra’s passion is to move the dental hygiene profession forward by aiding the Access to Care crisis throughout the state, nationally and ultimately worldwide.

Beth Thompson, RDH

About Beth Thompson: This year Beth celebrates 28 years as an RDH. She owns The Dental Connection consulting services, and currently serves as the Editor in Chief for Contemporary Oral Hygiene. Her career has been multifaceted in clinical dental hygiene, education and sales management. She is a graduate of Indiana University, and Past President of the Indiana Dental Hygienist's Association.

Beth has written and presented dental continuing education courses for the past 23 years. She has worked for Scherer Labs, developing the Gel Kam product line and sales team, the John O. Butler Company as Director of Dental Education, initiated the sonicare's sales force for Optiva Corp, and serves as an educational consultant for manufacturers of ultrasonic scaling equipment. Through the Dental Connection, Beth offers practice management consulting services to the dental industry and private practices, as well as designing educational and marketing solutions for new diagnosis and treatment products.

Clinical practice has remained stimulating for Beth as non surgical perio treatment protocols have become the standard of practice and therapeutic advancements have allowed for individualized care delivery with predicable successful results. Combined with the public's and medical provider's heightened awareness of oral disease and the care options available we are treating more knowledgeable and sophisticated patients. Early disease detection, ultrasonic oral disinfection, power homecare products, site specific and systemic products offer clinicians and patients tools to manage periodontal disease virtually pain free and most often without surgery. As oral care therapists, we are able to partner with our patients to co-diagnose, co-treatment plan and mutually enjoy healthy management of dental illness.

In connecting with dental health professionals, Beth's goal is to encourage comfortable implementation of new technology and practice standards, which will elevate the level of dental health care delivery. One of Beth's favorite things to do is to share with her colleague’s methods to keep our profession both exciting and rewarding.

Beth may contacted via E-mail at BPBETH@aol.com Phone-386-788-8908
Fax- 386-788-1282

Shirley Gutkowski, RDH. BSDH

About Shirley Gutkowski: Shirley Gutkowski, RDH, BSDH is a dental hygienist who practiced full time general dental hygiene in Madison, WI from 1986 to 2003. She received her RDH from Madison Area Technical College and earned her Baccalaureate Degree in Dental Hygiene from Marquette University in 1999.
Gutkowski is president of the Madison Area Dental Hygienists’ Association. Her wit and ability to find comfort outside of the box makes her a favorite of free thinkers across the nation. Ms. Gutkowski draws on her experience of a seasoned dental hygienist as well as living her adult life in a testosterone factory (wife of over 25 years and mother of five sons).

In 2003 Shirley gave up her clinical career to focus on her company Cross Link Presentations, consulting, writing and speaking. Her passion in educating dentistry and medicine in the links between the health of the oral cavity with the rest of the body drove this decision. She believes in Integrating Oral Health with Systemic Health.

July 2004 debuts her column "Connectivity" in peer reviewed Contemporary Oral Hygiene. Gutkowski became nationally known in the dental community through her monthly column "Thinking Sharply", in the most widely read dental hygiene magazine, RDH from September 2001 to June 2004.

Gutkowski has had numerous feature articles in RDH, and Contemporary Oral Hygiene. The Purple Guide: Developing Your Clinical Dental Hygiene Career is Ms. Gutkowski's first foray into the world of book publishing. The book is co-authored with Amy Nieves RDH and is geared toward new and newly graduated dental hygienists. In 2003 she won the APEX award for writing her series of articles on dental care in Diabetes Self-Management magazine. Gutkowski is a member of Toastmasters International, Sjogren's Foundation, Wisconsin Regional Writers Association, and International Woman Writers Guild, and is active on many Internet lists. Shirley's desire to teach nurses and medical staff about the importance of oral health has prompted her to develop courses for them as well.

Kristy Menage-Bernie, RDH, BS

About Kristy Menage-Bernie: Born and raised in Maryland, Kristy graduated with honors and a BS degree in dental hygiene from the University of Maryland in 1984 and moved to California in 1989. She has practiced in a variety of clinical settings including pediatric, periodontic and geriatric. Unique opportunities (via her membership and volunteer positions in the ADHA) led her to the field of dental pharmaceutical sales and to her current position today as an owner of a national consulting and meeting planning company. As a national speaker, on a variety of topics, Kristy gets to experience a vast array of philosophies and points of view. And as an author of the column "Politics of Independence" found in Contemporary Oral Hygiene, she is constantly challenged to view the world of hygiene in different ways. Finally, Kristy enjoys her cats, yoga, reading, music, travel, “reality” TV (just ask her anything about the latest show!), laughter, and is a world-class swimming pool rafting and water slide expert!
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Kathleen O’Neill-Smith, RDH, MS

About Kathleen O'Neill-Smith: Kathleen O’Neill-Smith is the Texas and Southeast Clinical Program Educator for DENTSPLY PROFESSIONAL. In her current position, she presents seminars and workshops on Ultrasonic Therapy, Air Polishing and Teeth Whitening. She has presented numerous programs on a variety of topics including Communication, Leadership, and Dental Implant Maintenance to state and national conferences.

Ms. O’Neill-Smith has been recognized by the Texas State Board of Dental Examiners, Baylor College of Dentistry, The Dallas, Texas and American Dental Hygienists’ Associations for outstanding service and contributions to the dental hygiene profession. As President of the American Dental Hygienists’ Association, her advocacy efforts included initiating national public relation campaigns; testifying before congressional legislative hearings; and establishing liaisons with allied health groups on competent health care delivery systems.

Kathleen is a charter member of Leadership Texas which is an elite group of women who are involved in the corporate and political growth of Texas. An alumni of Caruth School of Dental Hygiene at Baylor College of Dentistry, she holds a Masters Degree in Health Professions from Southwest Texas State University.

Donna Radjenovich, RDH, BS

About Donna Radjenovich: Donna Radjenovich brings both clinical and corporate knowledge to the dental profession. She received her Bachelors of Science in Dental Hygiene from Marquette University and has sixteen years of clinical experience in periodontal and cosmetic dental settings. Donna has been recognized as a speaker both nationally and internationally. Currently, Donna is a Clinical Educator for DENTSPLY Professional, a leader in therapeutic and preventive technologies.

Elizabeth (“Betsy”) Reynolds, RDH

About Betsy Reynolds: Having received a Master of Science Degree in Oral Biology from the University of Washington, Betsy has reinforced her love of the microbiological aspects of periodontal therapy by maintaining teaching positions emphasizing the dental sciences at numerous dental and dental hygiene schools. As a practicing hygienist for over twenty years, she has been involved with several private practices stressing comprehensive periodontal care for patients seeking treatment.

Currently, Betsy resides in the Denver, Colorado area where she is an Associate Professor in the dental and dental hygiene departments at the University of Colorado providing clinical and didactic instruction in periodontal therapy, nitrous oxide sedation, microbiology, immunology, pharmacology and special needs patient care.

Betsy lectures extensively nationally and internationally on biologic basis for disease prevention, oral cancer risk assessment, advanced instrumentation technique, current dental therapeutic modalities available, pediatric dental care, pharmacological considerations for the dental professional, microbiological and immunological aspects of dental disease, implications of stress on oral and systemic health and oral pathological concerns.

Amy Nieves, RDH

About Amy Nieves: Amy Nieves is the moderator of the largest online dental hygiene community, the RDH group. She began the community as a way for dental hygiene students to share information about school. Since then, it has grown to a place where dental hygienists, educators and students can share information freely about the profession of dental hygiene. Amy is a contributor to Contemporary Oral Hygiene and has co-authored a book with Shirley Gutkowski, RDH, entitled, The Purple Guide. She has recently completed a new website devoted totally to dental hygiene, www.amysrdhlist.com, is sponsored by several major dental companies and continues to allow dental hygienists the opportunity to share information with one another daily!

Kelly Van Voorhees

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Steve Freund, General Manager, The Ritz-Carlton Lodge, Reynolds Plantation

Service Secrets of Success: “The moment I saw this beautiful lakeside setting, The Lodge became a dream that I wanted to part of and see it brought to life,” said Steven Freund. He was appointed general manager of The Ritz-Carlton Lodge, Reynolds Plantation in 2001 and guided the resort from inception to opening on April 11, 2002 and continues in this role today.

“Much of my experience is focused on hotels that are the focal point of social activity in their respective cities or the centerpiece of a populated resort area,” said Mr. Freund. “The Lodge offered the opportunity to create a destination that would become part of a family’s traditions year after year—a new American resort tradition—and this challenge was compelling to me.”

Bringing The Lodge to life through the inspiration and training of the Ladies and Gentlemen working there became an irresistible attraction. Mr. Freund brought a strong personal interest and dedication to the new resort, interviewing each candidate before selecting.

Prior to this appointment, Mr. Freund served as general manager of The Ritz-Carlton, Amelia Island from 1999 to 2001; general manager of The Ritz-Carlton, Dearborn from 1996 to 1999, and held other roles at Ritz-Carlton hotels in New York, Pentagon City and Tysons Corner since joining the company in 1990 from Helmsley Hotels in New York. Mr. Freund is also a certified presenter for The Ritz-Carlton Leadership Center where he seeks to help other organizations by sharing his passion for the values and success factors of The Ritz-Carlton Hotel Company.

Mr. Freund lives at Reynolds Plantation with his family.

Ideally located on Lake Oconee, The Ritz-Carlton Lodge, Reynolds Plantation offers an unparalleled resort experience just 75 minutes east of Atlanta. The year-round resort offers myriad activities such as playing 81 holes of golf winding around wooded trails and beautiful water vistas, boating, fishing, water skiing and swimming. Relaxing and rejuvenating in the 26,000-square-foot spa is a wonderful way to bring the day to a close. For information or room reservations, please call toll free (800) 241-3333, the resort directly at (706) 467-0600, a travel professional or visit the Web site at www.ritzcarlton.com.